Sound and music
Tap the speaker at the top right to mute or restore all audio. For separate controls, open Settings and choose Music or Sound effects.
Player support
Keep the ember glowing
Quick help for sound, progress, accessibility, and purchases — plus a direct way to contact Ember Traces support.
Quick help
A few things to try first
These steps never require an account, and your tracing progress remains private on your device.
Progress and keepsakes
Progress, settings, and created artwork stay on this device. Ember Traces has no account or cloud sync, so clearing app data or reinstalling can remove them.
Restore Full Game
When Full Game becomes available, use Restore Purchases on the Full Game screen while signed in to the same Apple or Google store account. Restoring does not charge you again.
A calmer, clearer night
Settings includes Reduce motion, Reduce flashing, High contrast, Text Size, and a left-handed HUD. Each choice applies immediately and stays on this device.
Still need a hand?
Tell us what happened
Email hello@embertraces.com. To help us find the answer, include:
- your iPhone, iPad, or Android device model and operating-system version;
- the Ember Traces build shown at the bottom of Settings;
- what you were doing and what you expected to happen; and
- a screenshot, if it helps and contains no personal information.
Looking for product information? Visit the FAQ. For data practices, read Privacy. Website terms are on the Terms page.